Please read these instructions fully before attempting to upgrade an Easysoft license. Please make sure you send us the details we require in the format we require, otherwise we will not be able to process your request.
If you need to use the new version of your Easysoft software before we can process your request, please obtain a trial license. Trial licenses last for 14 days and can be obtained 24/7 on the Easysoft web site.
To upgrade to a new version of an Easysoft product, a new license is required. To generate a new Easysoft license for you, we will need a copy of the old license key and the machine number retrieved after installing the new product version.
Your old license key is located in the file
licenses. By default,
licenses is located in
/usr/local/easysoft/license. If your Easysoft software was installed in a non-default location,
licenses is located in
Once you have installed the new version of your Easysoft product:
Or, if your Easysoft software is not installed under the default location (
Select the product you want to license from the list. The machine number is displayed. For example:
Retrieved site information number is xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
Your site information number is your machine number. We only require the machine number, and so you can exit the
licshell program at this point by typing
When emailing your request to , please specify "License Upgrade" in the subject line.
If you only have one Easysoft product to upgrade, in the email body, send your details in the following format:
New Machine Name: (This is for your reference only.) Easysoft Product: New Machine Number: Old License(s):
If you are upgrading more than one Easysoft product, include the name and target machine number for each product. For example:
New Machine Name: (This is for your reference only.) Easysoft Product: New Machine Number: Easysoft Product: New Machine Number: Old License(s):
If you are upgrading Easysoft software on multiple machines, please send multiple requests to ; one email for each machine. Please ensure that each email specifies the correct machine in the
New Machine Name field, so you can identify which machine the licenses we send back are for.
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