• Support was outstanding.

    DBA, USA

  • Makes us much more confident to purchase knowing issues can be resolved quickly.

    DBA, USA

  • ...response was all but immediate and VERY straightforward.

    DBA, USA

  • I am impressed with your service level.

    – IT Manager, Germany

  • I just wanted to let you know about the exemplary service I received from one of your support staff yesterday.

    – Senior Project Manager, Law Firm, UK

  • Easysoft constantly provide us with an excellent service.

    – Database Manager, UK

  • Easysoft provided excellent support and advice on the launch of our new data infrastructure.

    – Head of IT, Major Airport, USA

  • We are very pleased with their drivers and support.

    – Tech Support, Manchester, UK

  • We highly recommend Easysoft, their technical support is outstanding and the service we have received from then is both professional and efficient.

    – Project Support, UK

  • Whenever we need them for assistance or advice, the team at Easysoft is always a phone call away and ready to help.

    – Data Manager, UK

  • Very pleased particularly with the quality of the product.

    – Project Manager, General Retailer, France

  • Very nice guys, professional. Thank you.

    – Head of Solutions, USA

Easysoft Support

All Easysoft products are offered with a comprehensive support agreement. Free access to this service is provided to registered users of this website who are evaluating products with a view to subsequent purchase.

Easysoft prides itself on our level of support. Most support issues we see are resolved within a matter of hours and, in the rare case of an issue requiring a new product release, we have been consistently able to deliver a change within a day and often much earlier.

Easysoft support personnel work closely with the developers of our software. Should your case require it, an Easysoft developer will work alongside support personnel to the conclusion of any problems you are having. You can therefore be confident that you are receiving the most expert analysis and advice.

If your issue requires more complicated direction from Easysoft support (or if you would like to see the solution to your issue as it is resolved), we can establish a secure WebEx session with your systems. This can be set up extremely quickly, requires little effort on your part and has proved very popular with some of our customers, as Easysoft support personnel can demonstrate techniques and help you with configuration issues whilst you are watching.

You can contact the Easysoft support team by email or telephone. Easysoft telephone support is available Monday–Friday from 08:30–17:30 (GMT).

Easysoft Licensing

Unlike some other Independent Software Vendors (ISVs), Easysoft’s End User License Agreement (EULA) does not restrict you from testing our software in the environment you are going to deploy in and against any other solutions you are considering. Easysoft is proud of our software; the quality, efficiency and speed, comprehensiveness of our standards conformance, and our software support. We know you will have our software installed and working quicker than any other solution and with fewer problems. Time and again, customers come back to Easysoft for quality software at a great price, often after considering other more costly solutions.

Easysoft Product Licenses

To use an Easysoft product, you need either a time-limited trial license or a full (purchased) license. The process for obtaining a product license is documented in the Easysoft Licensing User Guide. You can obtain a license automatically or by contacting Easysoft with your license request details. You can also request trial and full licenses 24/7 on the Easysoft web site:

Quality

Easysoft prides itself on the quality of the software we sell. Our software is extensively tested before release and, in the rare case where an issue is found, we correct it quickly. (In most cases, issues found are not even seen at customer sites as they are found and rectified in house). Unlike some other ISVs, we do not hide changes to our software from potential purchasers; each product comes with a changes file listing any bugs fixed and all enhancements. Copies of these files may also be found on our FTP site. For example, you can find the Changes.txt file for the SQL Server driver at ftp://ftp.easysoft.com/pub/sql-server/CHANGES.txt.

Online Support Resources

Getting Started Guides

Product User Guides

Knowledge Base Articles