How do I transfer an Easysoft license from one UNIX or Linux machine to another?
R ead these instructions fully before attempting to transfer an Easysoft license. Make sure you send us the details we require in the format we require, otherwise our automated license generation system won't be able to process your request.
If you want to run Easysoft software on your old and new machine concurrently for a short transitional period, obtain a trial license for your new machine.
To transfer an Easysoft license, we need your old license key and the machine number for your new machine. If the machine on which your old license key was installed is no longer available, contact the Easysoft Licensing team ( ) and we'll send you the appropriate instructions.
Obtaining the old license key
Your old license key is located on the machine you're transferring the license from. The key is present in the file licenses
. By default, licenses
is located in /usr/local/easysoft/license
. If your Easysoft software was installed in a non-default location, licenses
is located in $EASYSOFT_ROOT/license
.
Obtaining the new machine number
To obtain the new machine number, run the licshell
program on the new machine:
-
cd /usr/local/easysoft/license
Or, if your Easysoft software is not installed under the default location (
/usr/local
):cd $EASYSOFT_ROOT/license
-
./licshell
Select the product you want to license from the list. The machine number is displayed. For example:
Retrieved site information number is xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
Your site information number is your machine number. We only require the machine number, and so you can exit the
licshell
program at this point by entering CTRL-C.
Sending your request to Easysoft
When emailing your request to , specify "License Transfer" in the subject line.
In the email body, send your details in the following format:
New Machine Name: (This is for your reference only.) Easysoft Product: New Machine Number: Old License(s):
If you're transferring a license for more than one product, include the name and target machine number for each product. For example:
New Machine Name: (This is for your reference only.) Easysoft Product: New Machine Number: Easysoft Product: New Machine Number: Old License(s):
If you're transferring license keys from multiple machines, send multiple requests to ; one email for each machine.
Obtaining a trial license for your new machine
Trial licenses last for 14 days and can be obtained at any time on the Easysoft web site:
- Retrieve the machine number for the new machine, as described earlier in this article.
- To obtain a trial license key, go to the following Easysoft web site page:
http://www.easysoft.com/support/licensing/trial_license.html
The trial license key is sent by
autolicense@easysoft.com
to the email address you specified when registering on the Easysoft web site. If you use a mailbox protection service to block unwanted emails, addautolicense@easysoft.com
to your email safe sender list to ensure that you receive the email. Alternatively, check your junk or spam folders in your email client if you don't receive the license email.For more information on how to obtain a trial license, refer to the Easysoft Licensing User Guide
Notes
- The Easysoft Product Licensing team can only supply you with a new license key if:
- You're a fully paid supported customer.
- You provide both the new machine number and the old license key in the required format.
- The Easysoft Product Licensing team are available for license transfers and upgrades Monday–Friday from 08:30–17:30 (GMT), excluding UK public holidays.
- When issued with a new license key, you're only supported for the machine to which you have transferred the license. You must delete the
licenses
file from the old machine.